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Refund Policy

Transactions successfully debited by the payment gateway but not confirmed back to RADHA GOVINDA INTERNATIONAL System will be deemed failed transactions. All such transactions are eligible for refund post reconciliation. Such transactions will be refunded in 10-15 working days.

All bookings are FINAL. Cancellation is not allowed.

Comments and inquiries should be sent to: LKD108@GMAIL.COM  

Personal Data

We retain the personal information that we collect at the time of your online donation, as long as it is required for statutory or legal purposes.

We use your personal information only for the purposes for which it is meant. However, you can also opt to receive our communications related to our temple festivals, events, special offers and various other opportunities for volunteering in our temple, and we use your personal data for these communication

 

Thinking of canceling your Yatra? Here’s what you need to know:

Cancellation Process:

  • Inform Radha Govinda International in writing (email: inquiry@radhagovindainternational.org) signed by the canceling Yatri.
  • Cancellations are only effective when received during business days (Monday-Saturday).

Cancellation Charges:

  • Cancellation fees depend on when you notify us:
    • The closer to your departure date, the higher the fee.
    • Specific charges are outlined in the Radha Govinda International Cancellation Policy.
  • Third-party services:
    • Helicopter/flight tickets: Refunds depend on the respective vendor’s policy.
    • Land package (excluding flight): Radha Govinda International cancellation charges apply.

Reasons for Cancellation:

  • You can cancel for any reason, including illness, death, or document issues.

Mid-Yatra Cancellation:

  • No refunds for Yatras discontinued due to illness during the trip.
  • Radha Govinda International will refund amounts recoverable from third-party vendors (e.g., helicopter).

Radha Govinda International Cancellations:

  • We may cancel Yatras due to:
    • Insufficient bookings
    • Unforeseen circumstances (natural disasters, pandemics, etc.)
  • You will receive a full refund (minus administrative charges) in Indian Rupees.
  • We Will Refund With In 7 To 14 Working Days
  • Radha Govinda International is not responsible for flight/train ticket cancellation charges in these cases.

Rescheduling:

  • If we cancel due to unforeseen circumstances, you can reschedule your Yatra for a future date.

Yatri Replacement:

  • Permissible for weekend and long Yatras with an additional charge.
  • You are responsible for cancellation fees for the original Yatri and any new flight ticket costs.

GST:

  • A 5% Goods and Services Tax (GST) applies to cancellation charges.

Note:

  • Review the full Radha Govinda International Cancellation Policy for detailed information.

We recommend travel insurance to protect yourself from unforeseen circumstances.